Payment and Deposit Information: In order to receive a confirmation, we require a 30% guarantee deposit at the time of reservation. The information about where to send it will be given to you upon your booking acceptance. The balance is to be paid upon arrival in cash or travelers checks. If you prefer, you can also send us your credit card information at the time of booking. There is a five percent (5%) surcharge for the use of a credit card. We accept All date changes are subject to availability and applicable to seasonal rates. Cancellations Policies: All reservations cancelled are subject to penalties which vary depending upon at which time the cancellation request is received in relation to the scheduled arrival date (local time). Once payment has been processed, cancellation requests are subject to a minimum five (5) percent cancellation penalty. Cancellation requests received on the same date of the scheduled arrival date, will be considered a No Show. No refunds will be made for No Shows. Troubleshooting: If you have any question about a reservation, e-mail us: marand@puertomorelos.com.mx

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